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14 May 2019

Full-Time Virtual Customer Support Specialist (Mandarin Speaker)

SELLBYTEL Services Malaysia Sdn Bhd – Posted by Sellbytel Malaysia Anywhere

Job Description

~ Provide a high-quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value and overall satisfaction with client hardware and digital content
~ Focus on delivering on key results like customer satisfaction, first-time resolution, efficiency and quality metrics.
~ Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market
~ Provide outstanding customer service to users over phone, e-mail, and/or live chat regarding product selection, services and issues.
~ Pro-actively develop innovative ideas to drive the process, product and support improvements towards the client.
~ Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.

~Candidate must possess minimum Diploma qualifications.
~Customer service working experience will be added advantage.
~Fresh Graduate is encouraged to apply.
~Good in Google docs, Miacrosoft Excel and be able to infer data.
~Ability to speak in Mandarin to support China Market.
~Excellent communication skills both verbal and written in Mandarin and English
~Team Player but also able to work independently.
~5 Full-Time position(s) available.

~Training will be provided
~Permanent role
~Annual leave – 14 days
~Medical & Hospitalization Leave
~Medical Coverage/ Reimbursement
~International working environment
~Employee referral program
~Rest/play area

How to Apply

You may drop your resume to kwey.hwa.lim@sellbytel.com.

Job Categories: Others. Job Types: Full-Time. Job Tags: #Customer Service and Customer Support. Salaries: 20,000 - 40,000.

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