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7 Nov 2018

Full-Time VIP Service Agent

Galaxy Entertainment Group – Posted by Galaxy Macau Anywhere

Job Description

• Familiarize with hotel products and facilities, promotions, as well as relevant travel information
• Greet and ensure that all guests are assisted at all times in a friendly, helpful and timely manner
• Be able to read room availability for all properties within Galaxy Macau, accept reservation requests and create in Hotel systems (PMS Opera)
• Coordinate with Housekeeping department and partner hotels closely for room readiness and amenity set-up prior to guest arrival
• Arrange limousine pickup and other transportation reservation, e.g. ferry, flight, etc.
• Perform check in, check out and room change procedures, ensure all data are entered completely and accurately into the Hotel systems
• Be fully aware of the hotel credit policy and maintain the accuracy of cash float amount, cashiering transactions and respective cashier reports
• Prepare (daily) reports for VIP Clubs, International Premium Mass Market Development, Business Development, and other departments

• Education, Training Qualifications
– Certificate holder in Hospitality Management or related field
• Good command in both written and spoken English, Cantonese and Mandarin. Knowledge of another foreign language other than the ones mentioned above is an advantage
• Other Requirement
– Relevant experience in Hotel Front Office/Reservations or job with similar nature is an advantage
– Good communication and interpersonal skills

Job Location: Macau, China
Salary: MOP 14,200

How to Apply

Kindly submit your resume to below emails or call us for more details.Email Address:eric.k.chan@galaxyentertainment.com or ray.fung@galaxyentertainment.comTelephone No.:+853 88839678 or +853 88839606

Job Categories: Others. Job Types: Full-Time. Salaries: Less than 20,000.

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