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8 Mar 2019

Full-Time Merchant Support

APAC VENTURE SDN BHD – Posted by APAC Venture Sdn Bhd Anywhere

Job Description

Key Responsibilities:
1.Provide support to all merchant from small scale to big scale, including Event, Exhibition & Seminar
2.To assure merchant understand the entire usage of merchant portal
3.To manage the merchant on-boarding process, including creation of, enhancements to and tracking of process to identify and sign new seller partnerships
4.To manage immediate response to urgent necessitated by merchants or internal team
5.To respond to escalated issues merchants’ phone calls and emails
6.To triage escalated issues to appropriate development resources as needed
7.To communicate with merchants regarding existing issues and expected resolution times for fixes
8.To develop and disseminate usable training materials (e.g. merchant support process and guideline) for use by all front line staff
9.To work with development and business development team to enact best practise policies
10.To provide on-call support for any issue outside of normal business hours as needed
11.To consolidate and compile weekly and/or monthly report and as and when required by Management

1.Degree in Marketing/Public Relations or relevant field
2.Ability to work with cross-functional team to coordinate for desired output
3.Detail-oriented with exceptional organizational, verbal and written skills
4.Able to work under minimum supervision and has sense of urgency in responding to merchant via email, social media and phone
5.Effective time management, organizational skills, prioritization skills and relationship management skills
6.Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment
7.Up to date with the latest changes in merchant and Company’s product

How to Apply

Kindly send your resume to: irene@revenuemonster.my or emelyn@apacventure.com

Job Categories: Business Executive. Job Types: Full-Time.

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