Full-Time Level-1 Support (Mandarin Speaker/Graduates with degree in IT)
PMX ASIA SDN BHD (PrimeXM) is a leading Fintech provider focusing on providing cutting-edge liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions and MT4/MT5 Bridging and White Label solutions.
The Level-1 I Support team is responsible for providing first line support to company’s clients. The team is the initial point of contact for all incidents and requests that come through via chat, email or phone.
We are looking for Level-1 IT Support (Mandarin Speaker), which will be part of the Level-1 team in Malaysia.The team member will be responsible for assisting clients, providing support and basic troubleshooting based on the information available on our Help Centre.
-Handle incoming client requests via chat, email and phone for PrimeXM products and applications
-Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
-Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
-Follow the processes and procedures of the Level-1 department
-Maintain a solid understanding of company’s offering and forthcoming releases
-Fluent in English and Mandarin is a must
-Fresh graduates are encourage to apply
-Ability to communicate efficiently with clients, maintaining a positive and professional attitude
-Excellent listening skills
-Excellent problem solving skills
-Ability to grasp technical and financial concepts quickly, based on the available training material
-Able to work under pressure and handle emergency situations effectively
-Flexibility to work on a rotating shift schedule
-Analytical thinking and attention to deal
-Results driven and self-motivated
-Attractive remuneration package including bonus on performance
-Excellent working environment
-Strong career development opportunity with growth within the company and the fintech industry
-• On-going trading and development
How to ApplyInterested candidates are invited to submit latest CV to email@example.com.Please note that ONLY SHORTLISTED CANDIDATES will be notified. Thank you.
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