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9 Jan 2020

Full-Time IT Helpdesk Analyst

Aspiro Sdn Bhd – Posted by Aspiro Anywhere

Job Description

– Serve as the first point of contact for customers seeking technical assistance over the phone or email
– Perform remote troubleshooting through diagnostic techniques and pertinent questions
– Determine the best solution based on the issue and details provided by customers
– Walk the customer through the problem-solving process
– Direct unresolved issues to the next level of support personnel
– Provide accurate information on IT products or services
– Record events and problems and their resolution in logs
– Follow-up and update customer status and information
– Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Requirement:
– Degree/Diploma in IT, Computer Science or relevant field
– Tech savvy with working knowledge of office automation products, databases and remote control
– Ability to diagnose and resolve basic technical issues
– Excellent communication skills & customer oriented
– Fresh graduates are encourage to apply

How to Apply

Please email your resume to careerforyou@aspiro.co

Job Categories: Analyst. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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