Full-Time Internet Engineer (System / Network)
The Internet Engineer will perform daily monitoring of data centers services and infrastructure managed by NewMedia Express. Provide technical analysis and resolution of system and network issues detected by monitoring system or reported by customer. Process and provision internal and external service requests, ensuring requested services are provisioned within service level commitments. Administration and management of system including web-hosting servers, support ticketing system, network management system and customer portal system, etc.
-To perform 24×7 rotating shift duty.
-To perform daily monitoring for all data centers across the world.
-To provide timely response to all incidents, outages and performance alerts including collect relevant information, fault reporting, escalation to relevant departments, and liaising with customers and vendors/ISP on network outages.
-To liaise with customers and data centers to process internal and external service requests including data center access, customer goods delivery, remote server reboot, remote smart-hand services. etc.
-To process basic hosting support requests such as DNS changes, email client configuration, web hosting configuration including CMS installation, PHP version and extension.
-Provisioning of Dedicated Servers and Virtual Machines within service level commitments including server installation, reinstallation and termination.
-To perform weekly / monthly server and network audit.
-Diploma / Degree in Computer Science / Information Technology or equivalent.
-Willing to run rotating shift duty.
-Relevant work experience is an advantage.
-Knowledge in HTML/PHP/MySQL or Windows/Linux/Unix Servers is an advantage.
-Ability to work both independently and as part of a team
-Comfortable working in a fluid and rapidly changing environment
-Good interpersonal as well as strong analytical and technical skills
-Strong oral and written communication skills. Able to speak & write in English is compulsory.
-Junior / Fresh graduates are welcome to apply.
-Willing to travel overseas
How to ApplyOur office location at Glomac Damansara, Kuala Lumpur. For those interested to apply, kindly forward your latest resume or CV to firstname.lastname@example.org. https://www.newmediaexpress.com
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