Full-Time Executive, Customer Relationship (Call Centre)
•Direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.
•Constant contributions towards achieving service level and abandon rate targets.
•To carry out any other duties as directed by the Management.
•Able to identify opportunity for cross selling
•Practicing quality in all aspect of the job to ensure customer satisfaction.
•Continuously strive to achieve and exceed agreed productivity and KRA targets inline with unit objectives.
•Ensure good customer retention by providing excellent and professional services.
•Consistently cross sell and upsell group’s financial products and services during customer interaction.
•Fresh Graduate are encouraged to apply.
•Full time must be able to work on shift (shift allowance provided)
•Willing to earn extra money by doing cross selling.
How to ApplyYour are invited to submit resume to ReginaYapYC@hlbb.hongleong.com.my
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