Full-Time Customer Support Executive, Mandarin Speaker
Job Description :
– Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
– As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole.
– Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
– Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
– Processing of consumables and supplies orders for customers.
– Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct.
– Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies.
– At least one (1) year working experience in contact center or customer support related field.
– Have excellent communication and interpersonal skills & genuine passion for customer care
– Demonstrate exceptional telephone customer service skills & effective problem solving techniques
– Enjoy working in a team environment
– Self-motivated and able to work autonomously
– Be responsibility and integrity
– Willing to work shift hour
– Well converse in Mandarin both verbal & written, additional English verbal ability is preferred.
– Fresh grad is encourage to apply
How to ApplyDear Applicants, please do your resume to firstname.lastname@example.org if you find this position is suitable for you. Aside, you may drop a whatsapp message "I'm interested to Customer Support Executive, Mandarin Speaker" to 012-286 9379.
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