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11 Aug 2017

Full-Time Customer Service Specialist – to be based at Makati, Philippines

RPSGI Inc – Posted by RPSGi Anywhere

Job Description

Key Responsibilities/Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Professional communication skills both via phone and emails with members.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
• Assisting in Payment transaction.
• Communicate and coordinate with internal departments.
• And other tasks which were assigned.
• 通过在线软件回答产品和提供至上服务来吸引潜在客户;提供关于其他产品和服务的信息。
• 解决产品或服务问题,澄清客户的投诉,确定问题的原因,选择和解释解决问题的最佳方案,加快纠正或调整,跟踪确保解决方案。
• 处理客户的呼入电话或则投诉来电。
• 通过解决问题来影响公司,把受挫的客户变成回头客。
• 协助支付交易。
• 与内部部门沟通协调。
• 完成其他分配的任务。

How to Apply

Please email to recruit@rpsgi.com.

Job Categories: Administration Officer. Job Types: Full-Time. Salaries: Less than 20,000.

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