Full-Time Application Support Assistant (Fulltime/ Internship) PJ,PG & JB
Location: Petaling Jaya, Penang, Johor. (Full Time position & Internship)
Position: Application Support Assistant (Full time & internship)
– Responds to telephone calls, email and personnel requests for technical support including troubleshooting, and investigating defects in a pleasant, professional manner
– Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times
– Deployment of service releases, patches, requests and customisations
– Compiling documentation related support calls, resolutions and follow-up with users to ensure an acceptable solution has been reached
– Conduct training for customers
– Other duties as assigned by the Application Support Manager
– May require an associate’s degree in a related area. Fresh graduates are encouraged to apply.
– Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
– Relies on instructions and pre-established guidelines to perform the functions of the job.
– Works under immediate supervision.
– Ability to work both independently and as part of a team
– Flexibility – responsibilities may require occasional evening and weekend work
– Willing to have short term relocation for training purpose
Working Hours: Mon – Thur (8.30am – 6.00pm)/ Fri (8.30am – 5.30pm)
Medical / Dental Claim / Insurance
Yearly performance review
How to ApplyInterested candidates are encouraged to apply online with detailed resume stating work experience, employment history, contact telephone number together with a recent resume and latest academy result to: email@example.com
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