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10 Jun 2019

Full-Time 1st Level Incident Respond Analyst

Provintell Technologies Sdn Bhd – Posted by ysong Anywhere

Job Description

Minimum Job Requirements
1. Fresh graduates in Computer Science, Software Engineering, Cyber Security or equivalent;
2. Willing to work on-shift including weekends and public holidays
3. Good communication skills in both English, Chinese, Bahasa (spoken and written)
4. Possess own transport to work

Job Responsibilities
1. 24×7 IT system support helpdesk via phone, email and messaging
2. 24×7 system health check and cybersecurity events monitoring, analysis and incident response
3. Conducts technology and cybersecurity researches to define and analyse IT support incidents and system problems
4. Defines system problem by conferring with end-users and customers, evaluating support procedures and processes
5. Evaluates alternative support workflow solutions and coordinating with the developer team and cybersecurity team
6. Prepares service desk’s technical support documentation and incident reports

Employment terms
1. 12 months of a renewable employment contract with the opportunity to be converted to full-time employee
2. Basic salary starting at RM2,100/mth exclude work allowances e.g. shift allowance for working after office hour, weekends and public holidays
3. 12 days of annual leave per year

How to Apply

Please email resume to hr@provintell.com

Job Categories: Computer Engineer. Job Types: Full-Time. Job Tags: cloud operation, cloudops, sysops, and system operation support. Salaries: 20,000 - 40,000.

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