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Emotional Intelligence

Via The HR Director : The Importance of EQ Emotional Intelligence in Business

Most people know what IQ Intelligence Quotient is, but few know about EQ Emotional Quotient/Intelligence. Where IQ is the measurement of the brains ability to think, problem solve and memory; EQ Emotional Quotient/Intelligence is the measurement of an individual to understand others; how they think, feel and their personal concerns in addition to understand oneself and communicate such with others. (Michael Marshall, PhD)

There are some tests developed and easily available that can measure EQ Emotional Intelligence. Having higher EQ Emotional Intelligence is important for effective leadership and executives, management and supervisory staff, customer service, sales and marketing staff, HR Human. Resources staff and others in businesses of all sizes and in all markets and industries. Higher EQ Emotional Intelligence helps individuals to communicate better, promote team effort and problem solve with individuals when needed and promote team effort.

It also helps to foster and grow good customer relationships. I personally remember early in my business career, knowing of senior management and leadership lacking EQ Emotional Intelligence. They struggled having good professional relationships with staff, employees and customers. Their communication skills were not adequate and they could not understand others’ feelings, thinking and personal concerns.

They were not liked by others and others disliked working with them. So many struggles happened daily with many people having poor feelings to each other. This caused so many issues and problems. There was a lack of team effort and business progress was hindered.

I remember the HR Human Resources Director and the President/CEO coordinating some of these senior management staff to attend special sensitivity training and other special trainings what was called back then in a not so nice way ‘Charm Schools’.

This was supposed to be kept quiet and confidential but of course everyone knew. I remember how many of the employees, staff, fellow management and customers commented about why such is not pre-screened before promoting or hiring people into management levels or positions that interact with others, internally or externally.

Back then there was a lack of attention and importance to such abilities and there were not many tests to use to help screen and measure such abilities. Today, EQ Emotional Intelligence is now viewed as important for leadership, management, supervisory, customer service, marketing, sales and HR Human Resources and others. Today, EQ Emotional Intelligence tests are easily available and more often utilized for prescreening.

EQ Emotional Intelligence is now commonly viewed as important for businesses to survive and grow. Some studies indicated that about 60% of the larger global companies have EQ Emotional Intelligence in their employment prescreening tests and process. Studies indicate that those individuals struggling in business; owner, management or staff, employee tend to score low in EQ Emotional Intelligence and for the reverse, individuals doing well and more successful in business tend to score high in EQ Emotional Intelligence.

Emotional Intelligence is a fundamental ability for healthy and affective interpersonal relationships and interpersonal communications. Research and studies indicate that Emotional Intelligence is a learned behavior and ability early in life and Not genetic. With the assistance from a professional advisor in the EQ Emotional Intelligence field businesses can utilize Emotional Intelligence in prescreening of employment and also possibly in training to enhance skills of staff that are interacting with others, internally and externally.

It is great for business management and leaders to study this subject and read the many articles on the internet, numerous books, business journals and magazines that are now available on the subject of EQ Emotional Intelligence. This will make you conversational and aware but Not a professional that can be affective and produce desired positive results in business: Similar to anyone reading a few medical and health books and thinking they can be as knowledgeable as trained medical doctors and medical specialists.

Just like the old saying about lawyers or attorneys representing themselves in a court of law due to personal problems; “a lawyer or attorney that represents himself personally in a court of law has a fool for a client”. Businesses can find such professional advisors on the internet to have conversations with and check references and also can contact some professional associations dedicated to this subject.

Utilising such professional advisors is a cost effective approach. I recommend that all businesses have a professional advisor on EQ Emotional Intelligence to assist in finding creative ways to help ‘grow and improve the business’. Similar for people to stay healthy visiting yearly, a medical doctor for a physical, a dentist for teeth and an optician to check our eyes and sight; businesses to stay healthy and grow need to do the same except with utilising specialised professional advisors. This is cost affective. This can be utilised by all businesses of all sizes and in all markets, to help ‘grow and improve the business’.

Via Krugersdorp News : EQ has an impact in personal and professional success

EQ or EI is more than just monitoring your emotions and those of the people around you – self-discovery and empathy are two of the ingredients of Emotional Intelligence.

Emotional Intelligence, known as EI (or EQ, which stands for Emotional Quotient), is the ability to understand the feelings and reactions of yourself and other people, and to make the best decisions for the situation at hand or in problem-solving.

There are people who lead busy lifestyles and go about their daily lives without questioning their behaviour, choices and feelings. Emotionally intelligent people are aware of what they are feeling and why certain things negatively influence their relationships, productiveness, happiness and work environment.

Step Up Education Centre’s co-founder, Cindy Glass, said emotional intelligence is our capacity to be aware of, control and express emotions, and to handle interpersonal relationships judiciously and empathetically. Mastering emotional intelligence skills puts us back in the driving seat – the control panel of our own lives. It is essential if we are to enjoy happier, more fulfilled lives.

“EQ skills include self-regulation, social skills, motivation, empathy and self-awareness. If we consider that every choice we will ever make is based on how we feel about ourselves as a person, and every choice that we make will have a non-negotiable consequence, it stands to reason that it is essential that we master the essential skills of emotional intelligence,” said Cindy.

Nana Moremi from Krugersdorp’s CBD said if she were to define emotional intelligence, she would say it is knowing how to react to her surroundings, while being in control of her emotions.

“I have a good EQ because I do not think with my heart, I use logic while I consider how other people feel and I don’t allow others’ feelings or thoughts to determine my feelings or mood,” explained Nana.

Cindy shared some of her key tips for boosting emotional intelligence skills:

• Own yourself. Recognise your strengths and weaknesses – acknowledge and embrace your inevitable mistakes as learning opportunities.

• Surround yourself with people who build you up, as you aim to build others.

• Be aware that life is full of challenges, and you will come across people who behave in negative self-destructive ways.

• Learn to value yourself, know that whatever you give to others, you give to yourself. If you choose to honour and respect who you are, you will honour and respect the people around you.

• Do not blame others for the choices that you have made. Again, own the mistakes and find positive ways to learn from them.

In conclusion, Cindy said mastering the emotional intelligence skills that will assist us in making better choices is key to achieving personal and career success.

Via BW BusinessWorld : 7 Reasons How Emotional Intelligence Underpins To Leadership Success

How often do you think your emotions impact your career’s success? Being in control of your emotions and displaying sensitivity towards others’ feelings directly correlates to your professional opportunity set

In today’s competitive world and integrated global economy, being emotionally intelligent holds more value than conventional intelligence. How often do you think your emotions impact your career’s success? Being in control of your emotions and displaying sensitivity towards others’ feelings directly correlates to your professional opportunity set. Your emotional awareness and considerate nature represent key, but often overlooked, competitive advantages. Emotional Intelligence is the ability to both understand and control our own emotions, and the emotions of others.

Daniel Goleman, the author and psychologist who helped make the subject of emotional intelligence more prominent, found through research that out of all the abilities that lead to a steady job performance, 67 per cent were directly associated with emotional intelligence. Goleman also highlights an important practice of today’s successful companies worldwide: they routinely look through the lens of Emotional Intelligence when hiring, promoting, and developing their employees. Emotional intelligence is a critical factor on the path to becoming a successful leader from an emerging one.

This intangible skill can transform you from being just a leader into a leader who is revered, followed and appreciated.

Nobel Prize winning Israeli-American psychologist Daniel Kahneman found that a person who is liked and trusted has a competitive edge in winning business over someone without a pleasing persona. Furthermore, the likeable person is still selected even if the other is offers more value or a better product at a lower price point. Creating such positive outcomes is ultimately a function of our emotional intelligence and cognitive framework. Emotionally intelligent people seek opportunities to improve their mental agility.

In a world full of distractions and reliance on technology, we are often in a rush. We overlook details, struggle to remain attentive and escape being fully present to check what we missed on our phones. Regulating our emotions and taming our impulses are essential skills that require years to develop. A multitude of physiological and psychic factors underpin the energy that drives our emotions. Both children and adults inappropriately allocate energy because of their emotions. When we overreact, we use too much energy, which inhibits the processing of critical information. We also fail to make the most informed decisions when we underreact because we do not allocate enough energy to solve a challenge or problem.

Here are seven factors that highlight the importance of developing emotional intelligence and how it underpins your leadership success

1. Better decision making – Our state of mind and emotional awareness are key pillars for making the most informed decisions. No matter how balanced or objective one intends to be, emotions in the moment influence how we perceive, process and act upon information. For example, fear and may cause us to postpone a decision, while happiness can encourage a quicker outcome from

concessions offered during a negotiation. If you can retain control over your emotions while taking decisions, and direct these feelings towards enhancing your thought process, the result will be more rational and positive.

2. Developing a mindful approach – Being aware of yours and others’ emotions will help you focus on the present moment and the problem at hand. It helps in being mindful and resolving the problem more peacefully. Mindfulness can also be described as being attentive, while refraining from passing judgment. This skill is developed by leaders over time through regular practice.

3. Harness the ability to bounce back from adversity – Life may surprise us with adversity when we least expect it. By maintaining a positive outlook towards life and recognizing our emotions, we can first prevent the difficult situation from spreading to other areas of our lives. After focusing on more rational behavioral responses and mitigating initial stress, we can direct our cognitive energy toward solutions and the next chapter of our lives.

4. Helps waking up to latent creativity – Being aware of your emotions and connecting them to your thoughts is a precursor to innovative thinking. Positive emotions are accompanied by a broadening of attention, behavior, and creativity. The results following inducement of a positive mood are well documented. After laughing at a comedic story or watching a funny movie, participants experience a heightened sense of creativity, attention, and tenacity for developing solutions.

5. Being proactive and not reactive – Gaining a better understanding of others’ state will help you make decisions more empathetically. You will be proactive in dealing with situations and can see the problem from someone else’s point of view as well. This affords our brains the opportunity to create a more positive outcome because we apply our mental agility. When we are proactive, we not only better regulate our emotions, but we also build resilience.

6. Helps in faster conflict resolution – Developing social skills will help resolve conflicts with patience and perseverance. Acknowledging efforts and appreciating contributions are precursors to motivating other people to reach a positive outcome. When we listen, we free people from their unexpressed emotions to focus on an actual problem.

7. Self-regulation is the key – The ability to control negative and/or disruptive emotions and impulses can lead the path to being a successful mentor, guide and leader. It helps to reflect upon one’s thoughts before taking judgments. Self- awareness is the ability to understand, control and channelize one’s emotions to make better decisions. Awareness enables you to make rational decisions. Emotional Intelligence describes an optimal balance between your rational mind and emotions.

Via Huffpost : Emotional Intelligence is the Key to Unlocking Your Career Growth

“My career is not going anywhere; I don’t know even know if I’m in the right job.” I hear this from the younger lot all the time, and when probed at a deeper level, answers usually relate to workplace culture, the relationship with their boss and colleagues, lack of clear and transparent communication, and how much their creativity is valued. Turns out, the obvious case of unfulfilled expectations and misaligned objectives arises from a place of unbelievably low emotional intelligence on both parts — millennials as well as Gen X, who, more often than not, aren’t equipped to handle this unique non-conformist breed.

It’s great that millennials are driven and, like their studious perfectionist selves who got straight A’s back in school, want to ace the real world as well. But that’s not how the grind works. Unfortunately, our society has very different yardsticks for performance at school vs. real work life. The moment it hits you that your EQ is more important than your IQ after spending 20-odd-years of life honing your technical expertise, it comes as quite a shock.

There is irrefutable research showing that emotional intelligence is a key differentiator between star performers and the rest of the pack. In fact, ​some data has shown that success is 80-90% attributable to EQ and only 10-20% to cognitive intelligence (IQ) – whether in your personal life or at work. It’s the trait that lets high school dropouts become multi-millionaires, ex-convicts become community leaders, and ordinary homeowners become influencers.

So, where do you start when you feel not being heard, understood, valued or taken seriously for that matter? Here are 3 thought starters that can come extremely handy to enhance emotional intelligence and excel in your career or business.

1. Self-Awareness

First things first: know yourself. Beyond the surface level of your actions and behavior, discover the deep meaning and feelings associated with those behaviors. We all view things with our own perceptive lens — my map of the world could be drastically different to your map based on my strengths, values, beliefs, experiences, culture and communication. When you are working in a diverse, multiethnic organization where people come from all sorts of cultures and backgrounds, the way each person views the world, filters information, processes it and then makes meaning out of it could differ significantly. This is the starting point of building strong EQ.

Knowing what it is that you’re good at is critical because Gallup research suggests that ​our strengths have both contributions and needs. For instance, you might have “positivity” as your key strength which always helps you bounce back from setbacks, but it also has a reciprocal need of optimism, uplifting energy and light heartedness. And when these needs are not met by others, you typically trip into toxic behavior of blaming, contempt, withdrawing or stone walling. If you have the strength of “focus,” you also need others to be focused and unconsciously expect everyone to be goal driven, having the clarity of outcomes and priority. If the team working with you doesn’t have this strength, they might approach the task in their own way, causing you frustration along the way. Awareness is key because it enables to widen your perceptive lens and allows for multiple viewpoints. It builds empathy and rapport.

2. Self-Regulation

The underlying question here is: Can you manage your emotions and behavior to a positive outcome? Our brain is hard-wired to respond emotionally to events before it is able to process things logically. When you develop self-awareness, you can stop wasting your time attempting to push your emotions aside and allowing them to control you. Instead, you are able to understand emotions and the feelings associated with them, subsequently managing them to your benefit and the benefit of the people around you.

In my case, until a few months ago, I was not aware that communication is my topmost strength, enabling me to tell stories, verbalize my thoughts articulately and think out loud. What I had no clue about is that I also have a similar need of verbal processing, talking things out, wanting clear and articulate communication from the other end. When this need is unmet, I often feel frustrated. Simply having this awareness allows an automatic alarm bell to ring the minute I feel emotionally vulnerable. It offers me choice on how to manage the situation and react to it because I know why I’m behaving the way I am. It enables me to step back and take a look at the need of the situation, my own needs, and the needs of other parties involved. Over time and with practice, my brain will learn how to manage such situations by accepting my emotions, managing them, and finding ways to fulfill the needs of my strengths. EQ is a highly learnable trait in that sense.

3. Interdependence

When your mind, heart, tongue and body language are not ruled by your impulsive emotions that can overtake you anytime something does not go your way, you spend more time cultivating and nurturing strategically important relationships – personal or professional. You don’t have a standard auto response to a certain behavior or action irrespective of where it is coming from; it is driven by the need of the situation and how important the other person is for you. Why is it that emotionally attuned leaders bring out more in their employees than commanding and pace-setting leaders? Why is it that they are not just confident but also vulnerable, showing up with raw authenticity? They know who they are and who they are not, and that both are okay. They strive for interdependence — they know that the whole is greater than the sum of its parts. They possess skills in both domains of emotional intelligence: personal and social – self-awareness, self-regulation and interdependence. They are aware of not only their own feelings, but also of others in their sphere of influence and consciously work towards strengthening relationship with key stakeholders.

Being dependent on others for your needs or operating independently in the illusion of productivity doesn’t get you very far. Instead, when you operate from “interdependence” and take into account others’ objectives, needs, and what they bring to the table, you succeed collectively. The outcome is rich and meaningful because both parties have a stake and their input is taken into account.

When we enhance our emotional intelligence, we find ourselves with more empathy, flexibility, agility and resilience – all great qualities that build a robust self and stronger relationships, in turn enabling you to excel and succeed in your career.

via Business 2 Community7 Reasons Emotional Intelligence is Key to Career Advancement 

At one time, the person with the greatest technical knowledge was given top consideration when it came to promotions. There is an inherent problem with that thinking. Once someone is promoted, technical skills become less necessary as the hands on work will be done by those who are expected to have that skill set. On the other hand, the ability to work effectively with others becomes increasingly important.

In the information age, this becomes increasingly paramount. As Steve Jobs stated, “We don’t hire smart people to tell them what to do, we hire them to tell us what to do.” Increasingly employers are becoming aware of the importance of emotional intelligence in staff they promote up the ladder. According to a 2011 Career Builder Survey, employers were 75 percent more likely to promote staff with high EI over those with high IQ.

Here are 7 reasons that emotional intelligence is key to career advancement:

Ability to Manage Emotions under Pressure

As responsibilities increase, the pressure and demands upon people increase. The ability to stay calm, control emotions and not react to every crisis, or perceived crisis is very important. The expectation from those above is that situations will be handled smoothly and calmly. Those reporting to them expect reassurance and support, especially during times of high stress, pressure and crisis. Even in highly emotionally charged situations, they have the ability to manage their emotions and come up with thoughtful discussion.

Ability to Listen and Make Others Feel Heard and Understood

Many of the problems in the workplace come about as a result of people feeling that they are not heard, seen or understood. Even if the staff’s ideas or advice is not acted upon, it is crucial to their feeling of importance and motivation to do their best to feel those they are reporting to, hear them and take the time and effort to try to understand.

Show Empathy and Sensitivity to Those They Work With

Everyone at work has situations and challenges and situations that come up outside of work that effect their performance. Family members pass away, become ill, relationships end and a myriad of other events happen that will effect someone’s workplace performance. Reacting with sensitivity and empathy in these situations can make all the difference between helping staff through their situation and leaving them angry, resentful, unmotivated and looking for a new job.

Take Responsibility for Their Actions and Learn From Mistakes

Emotionally intelligent people are better able to take mistakes in stride as they focus on the lesson learned rather than beating themselves up for making the mistake. They are less likely to see the mistake as a personal failure on their part and take away the lesson learned from it. This attitude is passed on to those reporting to them. Instead of fearing criticism and condemnation, staff will have less fear of taking initiative and trying something new. This results in more buy in from staff, increased satisfaction and in the end more productivity. Employees’ discretionary efforts will be offered.

Non-Defensive and Openness to Feedback

Emotionally intelligent people have their egos in check and are always open to learning and improvement. This allows them to take feedback (that is not positive) as information on how they can improve. They are more likely to see the person giving the feedback as having good intentions in that they are trying to help them improve, as opposed to wanting to intentionally belittle and tear them down.

Ability to Manage and Work Through Conflict

Promotion means having to deal with the inevitable conflict that will come from those reporting to them as well as work around the power struggles and disagreements from those above them. This requires someone who has the ability to not become emotionally involved, rather look for common ground, mediate, listen and be able to see the bigger picture.

Earn Respect From Others and Set a Positive Example

People who are able to keep their emotions under control, listen to others and treat them fairly and authentically earn the respect of those they work with. Those reporting to them look up to them and see them as a positive role model. They are approachable and see their roles as helping others to succeed. When staff see those qualities in their leaders, they feel a greater attachment to their workplace and put in greater effort. They also feel more loyalty to the organization.